Cancellation Policy
This Cancellation Policy applies to www.aurorarivercamp.com operated by Polar Light AB of Poikkijärvivägen 55, 981 92 Kiruna, Sweden (“Polar Light”, “we”, “us”, or “our”).
It is your responsibility to familiarize yourself with this policy. By making a booking through the website, you indicate that you have read this policy and that you agree with and fully accept the terms of this policy. If you do not agree with or fully accept this policy, we ask that you do not make a booking.
Cancellation and changes to your Booking
If you wish to amend your Booking, we request that you notify us as soon as possible. Subject to availability and the conditions below, amendments or cancellations to your Booking can be made.
Up until 7 days before arrival date – you can amend your Booking to a later date, subject to availability or cancel and receive a full refund of your Booking value to your original payment method.
7 days or less before arrival date – We are sorry but, in this period, we are no longer able to offer the ability to amend or cancel your Booking and no refund or voucher can be offered.
If due to unavoidable reasons we are forced to cancel your Booking we will endeavor to offer you the option of an alternative stay subject to availability within the same booking season, or the following season. Should we are unable to offer you an alternative stay, you will receive a receive a full refund. No other compensation is available.
All outstanding balances with respect to your Booking and any additional fees must be paid prior to your arrival.
Does this policy change?
We may update our Cancellation Policy from time to time. This might be for a number of reasons, such as to reflect a change in the law or to accommodate a change in our business practices and the way we operate. We recommend that you check here periodically for any changes to our Cancellation Policy.
Who should I contact for more information?
If you have any questions or comments about our Cancellation Policy, please contact us using reception@aurorarivercamp.com or call us on +46 (0) 706866709.
